Contact support
For app issues, questions, feedback, or feature requests, email canadapathofficial@gmail.com.
To help us investigate, include:
- Your iPhone or iPad model, iOS version, and CanadaPath app version.
- What happened, what you expected, and the steps to reproduce the issue.
- The approximate date and time, including your time zone, and any error message.
- A screenshot if it helps, with personal information hidden.
Please do not send passwords, payment card details, passport numbers, immigration documents, or app installation credentials.
App troubleshooting
If the app does not load or information appears unavailable, check your internet connection, close and reopen CanadaPath, and install any available app update from the App Store. If the problem continues, contact support with the details above.
Avoid deleting the app as a first troubleshooting step: reinstalling may affect locally saved preferences and installation-linked records.
Notifications and alerts
Check that notifications are enabled for CanadaPath in your device’s Settings and that your notification preferences and alert conditions are enabled in the app. Focus modes and notification summaries may delay or silence alerts.
Delivery also depends on network conditions, device permissions, and service availability. Some features require an active subscription. If an expected alert is missing, include the relevant draw or update and its date when contacting support.
Always check official sources for deadlines and program changes.
Subscriptions and purchases
Restore CanadaPath Plus
Use the app’s restore-purchases option while signed in to the Apple Account used for the purchase. An internet connection is required to verify eligible access. If Plus is still unavailable, check whether your subscription is active in Apple’s subscription settings and contact support. Do not purchase again just to troubleshoot.
Manage or cancel a subscription
On your iPhone or iPad, open Settings, tap your name, then Subscriptions. Select CanadaPath to view the available options. Read Apple’s subscription instructions.
Deleting the app or requesting deletion of CanadaPath records does not cancel Apple billing. Subscription access depends on Apple verification and may end on expiry, refund, or revocation.
Request a refund
Apple handles refund requests for App Store purchases. Visit Apple’s refund service or read Apple’s refund instructions. Eligibility is determined by Apple.
Report incorrect or missing information
If a draw, score, invitation total, processing time, or program update appears incorrect, email support with the screen name, the record’s date, and a link to the official source where possible. Published information may be delayed or corrected.
For federal Express Entry, check IRCC’s official invitation rounds. For Alberta AAIP, check the Alberta government’s AAIP information.
Privacy and data requests
Read our Privacy Policy for information about data processing and your choices. Email support for privacy questions or requests concerning your CanadaPath records. We may need additional information to identify the relevant records safely; do not send sensitive documents or credentials in your initial message.
About CanadaPath
CanadaPath provides independent immigration information. It is not affiliated with or endorsed by the Government of Canada, IRCC, or any provincial government. We cannot provide legal or immigration advice, submit applications, determine eligibility, or guarantee an invitation or immigration outcome.
Verify requirements and decisions with official sources. See our Terms of Use.